Privacy Policy

Effective Date: 04/09/2026

National Recovery USA is committed to protecting the privacy and security of information entrusted to us, including information provided by insurance adjusters, carriers, and other industry professionals. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website and related services.

1. Scope of Policy

This Privacy Policy applies to information collected through our website, online inquiry forms, claim submissions, and communications with our team in connection with recovery, transportation, logistics, and related services.

2. Information We Collect

a. Information Provided by Users

We may collect information voluntarily submitted by users, including but not limited to:

Name, company name, and professional title
Contact information (email address, phone number, mailing address)
Insurance claim details, loss information, and related documentation
Any other information provided in connection with service inquiries or claim coordination

b. Automatically Collected Information

We may automatically collect certain information when you access our website, including:

IP address and device identifiers
Browser type and operating system
Access times, pages viewed, and referring URLs
Information collected via cookies or similar technologies

3. Use of Information

Information collected may be used for legitimate business purposes, including:

Responding to inquiries and facilitating communication with insurance adjusters, carriers, and clients
Coordinating recovery, transportation, storage, and logistics services
Processing and administering claims and related service requests
Maintaining internal records and documentation
Improving website functionality, performance, and user experience
Complying with applicable legal, regulatory, and contractual obligations

4. Disclosure of Information

We do not sell, lease, or rent personal information to third parties.

We may disclose information:

To trusted contractors, vendors, and service providers within our nationwide network as necessary to perform recovery, transportation, storage, and logistics services
To insurance carriers, adjusters, and other authorized parties in connection with claim handling and resolution
When required by law, regulation, legal process, or governmental request
To protect the rights, property, or safety of the Company, our clients, or others

All third parties receiving information are expected to maintain confidentiality and use such information solely for authorized purposes.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Notwithstanding these measures, no method of transmission over the Internet or method of electronic storage is completely secure.

6. Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration required to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Cookies and Tracking Technologies

Our website may utilize cookies and similar tracking technologies to enhance functionality, analyze usage, and improve user experience. Users may control cookie preferences through their browser settings; however, disabling cookies may affect site performance.

8. Third-Party Websites

Our website may contain links to third-party websites. The Company is not responsible for the content, security, or privacy practices of such external sites.

9. User Rights and Choices

Subject to applicable law, users may have the right to:

Request access to personal information maintained by us
Request correction or deletion of certain information
Opt out of non-essential communications

Requests may be submitted using the contact information below.

10. Updates to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective upon posting to this page, with the updated effective date indicated above.